Frequently Asked Questions
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Do you offer appointments in person and online?
Yes! We are now offering in-person appointments on Fridays and Saturdays, and online appointments throughout the week. Our office is located inside Counseling of Southwest Florida, in Naples, FL.
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What are your confidentiality practices?
We are not required by law to follow HIPAA practices, but we opt to maintain the privacy and security of all your information with the same standards. See our Privacy Policy.
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Where do the herbs come from?
Chinese herbs come from Chinese Herbal Pharmacies operating in the US. Granules are tested by GMP-certified manufacturers for microbes and heavy metals such as Lead, Cadmium, Mercury and Arsenic. Granules are also tested for organochlorine pesticides such as DDT and BHC using only the most stringent, certified testing techniques. All testing standards exceed the required standards of China, Taiwan, and the United States Pharmacopeia (USP) for heavy metals.
Western and Ayurvedic herbs come from small organic farms or are sustainably harvested in the wild from reputable sources based in the US. All herbs are certified organic or pesticide-free and have passed quality control testing in GMP-certified laboratories.
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What is the price of herbs?
For chronic conditions, an estimated range is $60 to $150 for about 4 weeks supply. The price depends on the number of herbs or formulas needed and dosage. We also work with our client's budget in mind.
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What is the return/refund policy?
We take your investment seriously, and we hope you value our investment of time and resources we dedicate to your well-being. Due to the nature of our services and products, we cannot accept returns or provide refunds, unless specified in writing.
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What are the shipping costs for herbs?
Shipping costs vary and are calculated directly by our distributors. The herbs available in our small stock in Naples, FL can be picked up by local clients or shipment is calculated via USPS. Rush shipping is available upon request.
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What is the appointment cancellation policy?
Less than 24 hours cancelations or no shows will incur a $25 cancellation fee.
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What forms of payment are accepted?
We currently accept card, Apple Pay, Google Pay and ACH bank transfers thru the secured Square platform.
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